Pulling Teeth
February 3rd, 2010The past few days have been eventful in ways that aren’t bad.
On Friday, I would say it was actually very good. I was sitting at a play group with my son. He was in my lap and beaming while he sang along with the other kids. It felt great to be spending time with him. Our relationship is something that money can’t buy. Knowing that helps to put my financial worries in perspective.
I kept this in mind when I called the bank again on Monday. My first point of contact was still out of the office. That’s not comforting knowledge when I don’t know if and when my house is going to be taken away! I called another number I was given and landed in voice mail. I left another message. This one was returned.
The man, who I will refer to as “E,” sounded gruff and scary on his outgoing message. He was actually very pleasant as a live voice. He confirmed that all three of my accounts were being handled by the same person (who is out of the office). He told me my options, which were to pay everything in a lump sum with a two or three thousand dollars discount, or work out monthly payments. He said to think it over and call him back next Monday.
This week, we’re looking into refinancing the house. There’s enough equity to cover this debt, if only somebody will work with us.
Speaking of the house, I made another phone call today which was like, as the subject above says, pulling teeth. I had to call a different department of the branch to request a transaction history since some of our payments have gone missing. OK, maybe they aren’t missing, but I will presume they are since my contact said we are behind by that exact number of payments. I referenced the missing amounts and asked about those and was told, “Well, since you’re listed as behind, I guess they’ve been applied.”
I asked for a transaction history on the account and received push back: “Well, why do you want it?” I reiterated that there were payments made that weren’t reflected. He asked if I had receipts. I said I did and he asked if I could track things that way. I said I could not, so I needed the transaction history.
“Well, we don’t really do that,” he said very slowly.
Some of you may be familiar with the slowness with which he said that sentence. Think of a child stretching out an explanation in hopes that you will change your mind about something. Think of a friend or partner doing something similar as if you will just snap, “Fine! Forget about it!” if you realize how reluctant they are to do it. It was like that, except with a lot of money on the line.
“Who do I need to speak with about it?” I asked instead.
I’m surprised that I didn’t hear a sigh. Instead there was a long pause and then a begrudging, “I can do it, but it will take me a few days.”
Again, there was that pause as if I was going to say, “Oh, well don’t worry about it!” I actually said, “Oh, that’s fine.”
He sounded miffed when he asked for my mailing address.
Well, back to planning for me! These issues aren’t going to take care of themselves!